Are you sending a parcel to New Zealand for Christmas? Want to know how to avoid it getting held up? Check out this new video from the NZ Customs Service — “Where’s my parcel?” to find out how the international mail process works, and what you can do to ensure your parcel doesn’t get held up for too long when it gets to New Zealand.
The most common reason international parcels are held up is there is GST and/or duty owing on them – the parcel can’t continue its journey within New Zealand until that is paid. To avoid surprises and help you know how much duty and or GST may need to be paid when the parcel arrives in New Zealand, check out the What’s my Duty? calculator on line (also available as a free app).