Stray is an innovative adventure travel company operating in New Zealand and across Southeast Asia. Stray’s travelers come from all over the world, to immerse themselves in travel experiences both on and off the beaten track.
They are looking to appoint a friendly, passionate and organised Customer Service Manager with relevant experience to lead our front-line service in Southeast Asia.
You’ll be responsible for the exceptional reservations and customer service experience of Stray in Thailand, and supporting supplier and agency relationships. You will be a natural with western customers, providing assistance to ensure they have an enjoyable experience while dealing with Stray.
Based in Bangkok, you will be required to create a welcoming and professional shop environment, manage product information, actively promote Stray in the area, keep up to date with the local trends, tour offerings and oversee the high standard of Stray’s service experience.
A strong understanding of customer service, reservations procedures, a friendly outgoing personality and relationship building is required. Experience with a western travel company is preferred.
Accountabilities for the role include:
- Create positive and welcoming experience in Bangkok for all customers, Stray team members, agents and suppliers
- Ensure all reservations and bookings are entered accurately, and correct payments taken
- Local laws are adhered to
- Establish and maintain effective relationships with suppliers and agents
Stray has an excellent company culture and the successful applicant will receive high level support from the local management team.
To express your interest for this position, send your current CV and cover letter to firstname.lastname@example.org.
Interviews in Bangkok will take place on February 21, 2015.