Service Manager


Trades and Services

Job listing link
Applications Close - End of Day: 21-08-2019


New Zealand

Work type:

  • Based (Wiri Branch)
  • World Class Machinery & Products
  • Key Leadership Role Driving World Class Service



For 90 years, Goughs has been the Caterpillar dealer in New Zealand, supporting a wide cross section of leading industries across many markets by offering the entire Caterpillar product range of machines and engines, all of which are designed, engineered and built to be the toughest and most reliable in the world.

Gough Cat are staunch in their belief that world class products require world class service and support and they are committed to delivering this.  If that belief is also in your DNA and you’re passionate about instilling it in others, then you can’t miss this opportunity to lead the Caterpillar Service Division at the Cat Wiri Branch in Auckland.


Reporting to the Regional Operations Manager (Upper North Island) the Service Manager will work closely with the Parts Manager and play a key role in the leadership of the overall Branch.  With full responsibility for the Branch’s entire service operation, the Service Manager will provide dedicated and motivational leadership to a team of approx. 30 (via 8 direct reports) and will enhance operational efficiency, maximise customer satisfaction and ensure the provision of world class “Cat Service Excellence” delivery.

The Service Manager will have an unwavering commitment to a culture of Health & Safety, and will also focus on leadership and team development, quality, efficiency, customer service, financial performance and outstanding operational delivery.  


Applicants will possess proven experience of (and a passion for) leading and developing teams and be experienced driving continual improvements in service and operational delivery.  Prior experience in the large automotive/heavy machinery industry is strongly preferred and any industry relevant technical/mechanical experience would also be beneficial.  Exceptional communication, relationship management and customer service skills are essential along with strong organisational abilities and a well-developed level of financial literacy.


This is a great leadership opportunity working with world class products, in a group of companies that can offer a wide range of further career progression prospects.

This position also includes a competitive remuneration package that includes an attractive base salary and rewarding bonus scheme, a company vehicle and fuel card, subsidised medical insurance, up to 6% employer contribution to your super fund, regular training and development opportunities, good work/life balance and a commitment to your health and safety.

If your values align with ours:- “We Work Safe”, “We Are Courageous and Creative”, “We Are Family”, “We Get Things Done” and “We Go Above And Beyond”, we look forward to hearing from you.  


To apply in strict confidence now, click ‘Apply for this job’ or email your cover letter and CV to 163568kea.  Applications close on 21 July 2019.  Emails will be electronically acknowledged and further correspondence may be by email.

To view a position description, please visit the Job Search page at

For more information please phone Nick Gee on +64 3 353 4354.