Invercargill City Council

Manager, Customer Services

Invercargill City Council

Government Services

Job listing link
Applications Close - End of Day: 13-09-2020


New Zealand

Work type:

·         Invercargill Based

·         New Position Leading a New Team

·         Be part of an Organisational Transformation

With total income in excess of $83m per annum and employing over 385 employees, Invercargill City Council is a key player in advancing the growth and prosperity of the Southland Region.  Invercargill’s reputation for being family friendly is well deserved, with affordable housing, great schools, amazing facilities and the iconic Central Otago, Fiordland and Catlins on our doorstep.  Undergoing the biggest resurgence in its 166-year history, the city is committed to key initiatives including the redevelopment of the city and other significant community and infrastructure investments during the coming years.

Invercargill City Council operations are undergoing significant transformation with a new organisational structure to support these changes.  The objective being to deliver council services to a higher standard, more efficiently and affordably to ratepayers.  A number of new positions have arisen from these changes and offer a unique opportunity to be in the vanguard of changes to local government service delivery.

Reporting to the Group Manager - Customer and Environment, this newly created position will play an essential part in creating a customer centric organisation leading around 25 staff within Council’s Customer Services team.  You will be responsible for overseeing customer service/cashier functions, ticketing, the Bluff Service Centre, LIM services, as well as supporting Bylaws, Acts, Regulatory and Resource Management Authority functions.  This position represents a real opportunity to shape the culture, lifting capability, encouraging collaboration and ensuring all internal and external customers receive service that is responsive and high quality.

Desirable candidates will have demonstrated leadership experience in the customer service industry at senior level, ideally in local government or a relevant sector.  We are looking for a successful leader who is passionate about developing their people and has prior experience in inspiring change to build a strong culture with aligned values and behaviours.  You will be resilient, have excellent communication and organisational skills, will understand ‘what good looks like’ when it comes to customer service, and will have relevant experience implementing new processes and systems.

This position represents a great opportunity for someone looking to ‘make their mark’ and who enjoys leading change to make a real difference.

To apply in strict confidence now, email your cover letter and CV to quoting 7219kea.  Applications close on 13 September 2020.  Emails will be electronically acknowledged and further correspondence may be by email.

Click Here to view the Candidate Briefing Information. 

For more information please phone Louise Green on +64 3 353 4367. 

Interested in this role?

Apply now