Netflix Global CS is recruiting for a Manager of Human Resources to join our team in the Philippines. The position supports an in-house Customer Service call center supporting North American english volume. Your main responsibility is to develop and execute on the people strategy within this location. You and your team will be responsible for overseeing all fundamental aspects of human resources - recruiting, employee relations, performance management and HR operations. Additionally, you will serve as the primary business partner to the leadership team in the site, working as a collective team to achieve business objectives around providing an outstanding customer experience. Working with the business leaders of the group, you will be creating and sustaining the Netflix culture within the site from the ground up- striking a balance between Netflix's corporate culture, our call center environment and local cultural nuances.
- Candidates will have a passion about driving people strategy with innovation and creativity. A strong candidate will have the skills and experience to build a team to keep the day to day HR function thriving and executed well, and a strategic mind to focus on building a thriving culture within the site. Specifically, candidates should have a working knowledge of people operations and employment in the Philippines and lead a team to execute flawlessly, with a greater skill around creating an environment that aligns with our Netflix culture. Candidates must be fluent in local language and English.
- We are looking for a leader who demonstrates our Netflix values and has a clear vision for how these values apply in a call center environment. The right person for this role must have a passion for our business, our customers and our employees. This position requires a minimum of 8-10 years of progressive human resources experience, with some of those years working with an hourly population in a service industry.
- Candidates are likely very familiar with highly process-driven performance management, but believe there is a more effective and effecient way to drive excellent performance.
- Candidates should have a history of working with and influencing a variety of business partners in a very fast paced and energetic environment and should have well developed coaching, communication, and leadership skills. He/she should provide an unwavering example of excellence to all.