Ara Institute of Canterbury

Deputy Chief Executive – Customer Experience & Engagement

Ara Institute of Canterbury

Professional Services

Job listing link
Applications Close - End of Day: 13-10-2019


New Zealand

Work type:

  • Drive Exceptional Learner Experience, Customer Engagement and Responsiveness
  • Foster a Culture of Collaboration, Sustainability and Action
  • Christchurch Based Leadership role 

This is a unique opportunity to play a highly strategic and developmental role in “Canterbury’s most exciting tertiary option” as it continues with its vision of becoming one of the key contributors to the recently announced Reform of Vocational Education (Click here for link)

A creative and innovative leader in the NZ tertiary sector, Ara Institute of Canterbury is a vibrant, progressive, government-funded tertiary institute providing world-class, tertiary-level education throughout the Canterbury and Waitaki region.  Ara was created in 2016 when education providers CPIT and Aoraki Polytechnic merged, bringing together two well-established organisations and over 200 years of collective experience and success.

Reporting to the Chief Executive and as a member of the executive leadership team (Te Kāhui Manukura), this position will have shared responsibility for setting strategic development, deploying resource and developing capability across the organisation, as well as within the portfolio.

Professionalism and pragmatism will be hallmarks of the executive team, with its focus being on impact and delivery. As a Deputy Chief Executive, you will be a well-qualified expert in your respective field and will revel in working in a place of discovery and making a difference.

The dynamic skills and style to help create a relevant, contemporary and vibrant organisation that will support individual and community prosperity are the focus of our talent search. While experience in the tertiary sector might be beneficial, more importantly, a successful track record in delivering relevant outstanding outcomes in a high performing organisation is a priority.

About the Role

You will lead the provision of ‘best in class’ services for customer experience and engagement, ultimately ensuring that all Ara services within the portfolio provide outcomes that significantly improve student recruitment and retention; align Ara with the new national body requirements, key stakeholders including business, industry, schools; and develop sustainable international partnerships that support internationalisation and grow revenue.

We are seeking an experienced individual with a proven track record in leading large, complex customer experience functions whilst successfully driving a customer-centric culture across the organisation.


To apply in strict confidence now, click here or email your cover letter and CV to quoting 117601kea.  Applications close on 13 October 2019.  Emails will be electronically acknowledged and further correspondence may be by email.

Click here to view the Position Description. 

For more information please phone Andrea Bankier on +64 274 478 102.