- Customer-owned Banking Services
- Leadership & Delivery
- Dunedin Head Office
NZCU South is a credit union, locally owned by members, for members and has been making individuals, families and communities financially stronger for over 55 years. The winning aspiration is ‘Helping New Zealanders achieve their financial goals’. Members benefit through competitive interest rates on savings, lower costs on loans, efficiency of banking services and processes, and options for accessibility. NZCU South has an ongoing focus on enhancing the customer offering and experience, and business growth nationwide.
Reporting to and working closely with the CEO, the Chief Operating Officer/GM Member Services will lead the sales and operations teams of 35 staff via seven direct reports, grow the savings and loan business, and strengthen the market position through outstanding service, new product development, sales and credit initiatives. This is a broad role providing both operational and vibrant customer facing leadership across all existing and new customer contact points. The appointee will manage the member experience, credit and marketing initiatives, and have significant input to the shaping the future direction of the business.
The Chief Operating Officer/GM Member Services will embrace modern management disciplines and the digital environment. They will be skilled in developing people capability, building strong relationships and engaging effectively with customers, stakeholders and the wider community. A reputation for taking the initiative and making effective business decisions, and proven great team leadership skills are essential for success in the role.
The appointee will display high standards of probity, combined with sound attention to detail whilst maintaining a strategic outlook. An understanding of the consumer finance sector would be beneficial but not essential.
Confidential enquiries can be made to Graham Ewing or Lynell Bell of EQI Global on +64 3 377 7793 or email at firstname.lastname@example.org
Applications for this role close on Wednesday 10 October 2018.